PRIVACY POLICY

1. DEFINITIONS

This Privacy Policy sets out how TKG Platform, a subsidiary of Travel Key Gateway Pty. Ltd. (ABN 53 652 716 213), collectively referred to in this document as "TKG”, "we", "our", or "us", protects the privacy of your personal information. This Privacy Policy is applied to our website visitors, partners using TKG Platform, and clients making bookings/reservations facilitated by TKG Platform.

TKG’s Privacy Policy is regularly updated without prior notice. Users are responsible to check periodically for changes to this policy.

2. DATA COLLECTION

Information needed to tailor and improve TKG Website user experience

We may collect personal information about you when you use or access the Website.

While we do not use browsing information to identify you personally, we may record certain information about your usage of the TKG Website to tailor the online experience for you. Information related to your device ID such as device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, standard web log and page interaction information is collected.

We may also use 'cookies' on the Website that help us improve your online experiences by storing your preferences and personal information. Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but the Website may not work as intended for you if you do so.

By making use of the Website, you agree that we can place cookies on your devices and accessing or making use of them when you visit the Website or otherwise in the conduct of our business.

Personal information needed to tailor and use TKG Platform

We may collect personal information of website visitors and the clients (travellers) using our platform to provide effective service consultation and facilitate travel booking process, respectively.

For website visitors, we may collect personal information including but not limited to:

• Full Name
• Email
• Company
• Address
• Phone Number
• Details of the services, products and goods we (or any of our associates) have provided you or that you have enquired about, including any additional information necessary to deliver those services, products and goods and respond to your enquiries.

As our partners utilise TKG Platform to sell travel products, we may collect personal information of their clients (travellers) including but not limited to:

• Full Name
• Email
• Address
• Age or Date of Birth
• Phone Number
• Passport Details
• Health & Medical Information
• Payment Information

When the clients (travellers) book on the behalf of someone else, they must obtain the consent of the said individual(s) and have such individual(s) reviewed this Privacy Policy prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account. The personal information of those individuals will only be used to proceed with the booking process.

3. USE OF PERSONAL INFORMATION

We may collect, hold, use and disclose your personal information for the following purposes:

• To contact you
• To conduct our business or provide you with services or products requested by you
• To enable you to access and use the Website
• To operate, protect, improve, or optimise: our Website, our business, our user experience, such as to perform analytics, conduct research and for advertising and marketing
• To send you service, support and administrative messages, reminders, technical notices, updates, security alerts
• To send you information requested by you
• To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners or associates that we think you may find interesting
• To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners or Associates
• To detect, investigate and prevent potentially unlawful acts or omissions, or acts or omissions with the potential to breach our terms and conditions, this Privacy Policy or other policies or arrangements between you and us
• To verify information for accuracy or completeness (including by way of verification with third parties)
• To comply with our legal obligations, resolve any disputes that we may have with any our customers or you, and enforce our agreements with you or any third parties
• To manage our relationship with you, including providing you with updates about your travel arrangements, responding to your enquiries, completing reservations, dealing with complaints, contacting your nominated emergency contact in the event of an emergency
• Providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where such persons (or Travel Key Gateway) need to act on your behalf or in the interest of passengers or other persons or in a case of an emergency

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

TKG Platform may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail, or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out on the Website.

By providing us with your personal information you consent to us (or any third party referred to in this Privacy Policy) using that information for the purposes referred to in the Privacy Policy.

4. DISCLOSURE

We may disclose personal information for the purposes described in this Privacy Policy to:

• Our employees, associates, and related persons
• Third-party suppliers and service providers (including providers for the operation of our Website or our business or in connection with providing our products and services to you)
• Contractors
• Professional advisers or consultants, dealers, and agents
• Travel agents, airlines, and tour companies
• Web hosting providers and IT systems administrators
• Debt collectors and payment systems operators (e.g. merchants receiving card payments)
• Existing or potential agents, business partners, or partners
• Sponsors or promoters of any competition
• Anyone to whom our assets or businesses (or any part of them) are transferred
• Specific third parties authorised by you to receive information held by us
• Other persons from government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law

We are affiliated with a range of third-party businesses and travel suppliers located overseas. It is likely that we will disclose personal information for the purposes referred to in this Privacy Policy to persons located overseas. The countries in which such persons may be located include but not limited to Africa, Asia, America, Europe, and such other countries referred to on our Website.

We will only disclose your personal information to overseas recipients where:

• It is necessary to complete the transaction or dealing that you have entered into.
• You provide us with your personal information for the purposes of booking travel related services on your behalf or on behalf of another person.

We may be required to provide such personal information to Service Providers you have selected or that are required for the purposes of completing a booking or providing other services or products to you. We have limited (or no) control over how Service Providers use, disclose, or store personal information.

We may disclose your information to legal authorities if we are required to do so by law or if necessary, to protect us from harm for the purpose of but not limited to:

• To fulfil TKG’s legal obligations
• To respond to valid request from legal authorities

For tax purposes, where TKG is legally required by applicable law, we may disclose information, including but not limited to transactions and bookings, to the applicable tax authority.

5. THIRD-PARTY PARTNERS & INTEGRATIONS

We may be required to provide your personal information to service providers. Additionally, TKG Platform used by our partners may have some components linked to third-party services to work seamlessly, such as payment service and social media analytics. The usage of such services is subject to the privacy policies of their providers. We do not own or control these third parties, and when you interact with them through their services, you are providing your information to them.

6. SECURITY

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. For example:

• We have extensive firewall and intruder detection systems in place to constantly monitor online traffic and financial transactions. The secure connection between your browser and our systems for transfers of private information (which includes but is not limited to financial transactions, bookings forms and survey responses) uses TLS 1.2 (SSL) encryption. This security is compatible with all modern browsers.
• For credit card security, all online payments are transmitted via this SSL connection. Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
• For personal information security, all account passwords are encrypted using MD5 + HASH encryption methodology during password transmission and storage.

However, we cannot guarantee the total security of your personal information against all cyber adversaries. You acknowledge that in no event will TKG assume liability for any damage resulting from unauthorised access, modification, and removal of personal information in TKG Platform.

You acknowledge that we are not responsible for, and to the extent permitted by law, you expressly release us from and against, any liability or loss incurred or suffered by you relating to or caused by any breach of the security that we have in place to protect your personal information.

7. DISCLAIMERS & INDEMNIFICATION

Disclaimers

TKG reserves the right to make modifications to the website contents without prior notice. We strive to provide the information on the website as timely and accurately as possible. TKG makes no promises or guarantees about the integrity and detail level of this site’s content. We will not be held liable for errors and omissions in the contents of this site and any other damages resulted from the use of this website.

Under no circumstance should TKG, its employees, suppliers and service providers assume liability for any direct or indirect damages resulting from the use of, or inability to use, TKG Platform, by our partners, their clients (travellers) or cyber threat actors.

The disclaimers in this Privacy Policy apply to the maximum extent permitted by law.

Indemnification

To the maximum extent permitted by applicable law and of reasonable efforts, users of TKG Platform shall fully indemnify, hold harmless and defend TKG (including TKG website & system, our affiliates, and our personnel) from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable legal and accounting fees), whether or not involving a third party claim, which stem from or associate with:

• Your breach of terms from our Privacy Policy
• Your misuse of TKG Platform
• Your agent’s misconduct in interaction with the clients
• Your failure, or our failure at your direction, to accurately report, collect or withhold taxes
• Your breach of any laws, regulations, or third-party rights

8. CONTACT INFORMATION

Should you have any questions related to this Privacy Policy or TKG’s handling of personal information, please contact us at contact@tkgplatform.com

You can also choose the other contact alternatives below:

• If you reside in Australia, please contact us via
  • Phone: +61 8 7082 5321
  • Address: 8/587-591 Magill Rd, Magill, SA 5072
• If you are outside Australia, please contact us via phone +61 8 7082 5321